Senior Business Technology Analyst
Sustainable Staffing | Hybrid / McHenry, IL | 2022 – Present

Built a company-wide internal information portal to organize client data and improve reporting accuracy.
Developed a centralized training and documentation hub for streamlined onboarding and operations.
Created custom reporting dashboards for leadership KPI tracking and business performance visibility.
Integrated Google Workspace tools to enhance workflow automation and operational efficiency.
Decommissioned redundant platforms, saving costs and simplifying the tech stack.

SEO Analyst
Golf Gifts & Gallery | Pell. Lake, WI | 2020 – 2021

Designed a complete product taxonomy and standardized data for launching online retail.
Built and launched two Shopify eCommerce portals to expand B2B into B2C markets.
Established SEO strategies to drive online visibility and engagement.

Product Information Manager | Internet Merchandising Manager | Senior Marketing Communications Specialist
Other World Computing (OWC) | Woodstock, IL | 2004 – 2020

Migrated product data into a PIM system for omni-channel marketing.
Developed product part numbering systems to optimize inventory management.
Led a 16-person customer service team early on, improving operational workflows.
Co-created and led content for the OWC Blog (RocketYard), strengthening the company’s digital brand.

Core Competencies

Business Process Development & Expansion
Operational Systems Design
Workflow Automation & Efficiency
Cross-Platform (Mac/PC) Technology Integration
Internal Knowledge Base Development
eCommerce Enablement (Shopify)
Staff Onboarding & Training Systems
Metrics-Driven Performance Tracking
Adaptability in Rapid Growth Environments